Strategy and operations consulting for female founders who also want a life
Find out how we’ve supported our clients with operational consulting, customer support, client success and project management to help them fall back in love with their business.
CASE STUDY:
SHE’NEIL SPENCE of BASE BUTTER (CLIENT SUCCESS)
Some lovely client words direct from the source
BASE BUTTER is a leading skincare brand redefining the perception of beauty and its impact on our relationship with our skin. Co-founder She’Neil Spence describes the inner workings of Base Butter before Nana came on board: ‘There was no clear division of responsibilities or proper planning.’ The co-founders were losing some of their love for the business and the day-to-day stress was impacting their wider lives.
What was it that encouraged the team to invest in working with Amenado Consulting? ‘Seeing how organized you were with your business and process. We thought about hiring a virtual assistant to support us, but working with you was even better because you actually integrated into our company. The way you learned our company’s processes and continuously identified new processes and systems for us was so helpful. You ultimately went above and beyond our expectations.’
She’Neil had this to say about their collaboration. ‘You are awesome Nana! I love working with you. Keep doing what you are doing and thank you for leveling up BASE BUTTER. I can now sleep peacefully at night and actually enjoy working on my business again.’
CASE STUDY:
ABENA BOAMAH of HANAHANA BEAUTY (CUSTOMER SUPPORT)
Hanahana Beauty is a consciously clean skincare and wellness brand whose mission is to disrupt the global beauty industry. Hanahana wants women to feel smooth and confident in their own skin, freeing themselves from arbitrary beauty standards.
Founder Abena Boamah describes the inner workings of Hanahana when she first reached out to Amenado Consulting: ‘Customer service communication was not happening efficiently. We needed someone to take over and elevate our customer service experience.’ The only hesitation before investing? ‘I wanted to make sure I had sustainable finances to support the position, but the need was strong as the business was scaling.’
With no systems yet in place, Nana and her team sprung into action. They built out a complete customer support system, which included mapping out the customer journey, deciding on a CRM to handle tickets and manage communication and building out the scripts for customer support tickets. Nana also trained a support team member to execute the new system.
Abena had this to say after two years of working together. ‘Nana, you are so multifaceted and it’s a joy to work with you and grow this brand together. Now I don’t have to worry about communicating with all of our customers and we have systems in place. Our whole team loves working with you, too.’
CASE STUDY:
TIFFANEY MALLOT Life Coach, Business Development Specialist (OPERATIONS)
Some lovely client words direct from the source
Nothing gets overlooked or forgotten by Nana. She’s professional, articulate, understanding, bright, responsible…I could go on and on. It’s been the absolutely best experience with her and the Amenado Consulting team.
CASE STUDY:
KENYA CRAWFORD
Kenya Crawford is a licensed psychotherapist in private practice who specializes with people of color and LGBTQI people navigating traumas, depression, anxiety and relationships. She fosters spaces of radical and authentic healing through consultation, therapy and coaching services.
Kenya describes her typical day when she first considered Amenado Consulting: ‘I was spending my days doing scheduling, following up on appointment reminders and invoice reminders.’ Kenya was losing business as she scrambled to follow up on and maximize potential leads. Something had to change.
‘I had tried HoneyBook before which has a scheduler platform, but I needed an actual human!,’ Kenya explains. ‘I had met you previously and really enjoyed your energy! Although, with various changes in the flow of my work, I wasn’t sure if I had enough ‘work’ for an assistant to do. I chose to invest in working with you because I knew it would benefit my mental health and my overall business success.’
With Nana’s support, Kenya stepped away from the ‘doing’ to focus on bringing in business and running consult calls. Nana and her team built out a workflow including Dubsado setup and email templates for all the ‘in between’ steps. After collaborating for 12 months, Kenya had this to say. ‘I’ve really enjoyed working with you and your team this past year. I feel like I now have much more time to focus on my business.’
CASE STUDY:
ESSILFUA BARTELS of ESSIE SPICE (OPERATIONS)
Some lovely client words direct from the source
Essie Spice develops, creates and sells delicious products made from indigenous, Ghanian-grown, legacy spices. These sauces, rubs and other products represent bottled-up joy in a jar.
Founder Essilfua describes the state of Essie Spice before working with Amenado Consulting. ‘There were a lot of moving parts and growing pains. But we needed to grow because there was no way around it.’ Essilfua needed someone to come in and oversee all these moving parts (inventory, product, marketing), hold her accountable and track all of that on an ongoing basis.
To begin with, the idea of getting outside help felt like a stretch, but Essilfua soon realized that Nana was up to the challenge. She says: ‘It was a lot of work to explain things, but you made the effort to understand and get up to speed with different facets and parts of the business.’ The most appealing aspect of the way you worked was ‘your initiative and drive. We also have similar backgrounds so you understand a lot of my peculiar issues.’
These days, Amenado Consulting is a vital part of the Essie Spice team. ‘At first I didn’t know how you could help but now, honestly, I’m not sure what I’d do without your invaluable help and support.’
